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Frequently asked questions
Quick answers on orders, shipping, returns and safety. Still stuck? Our support team is one email away.
Orders & payment
Every price on the site is listed and charged in US Dollars (USD), wherever you are in the world.
Shipping & delivery
Yes — we ship worldwide with tracking. International duties and taxes are set by your country and are the recipient's responsibility. We do not ship to regions under applicable trade sanctions.
Returns & warranty
You have 30 days from delivery. Unopened and unused items are fully returnable; used items can only be returned if defective. Full details on our Returns & Refunds page.
Safety & products
Our gear suits all levels, but exercise carries risk. Consult a physician before starting a program, warm up, and stay within the stated load limits. See our full disclaimer.
Still have a question?
Email support@getfiit.shop or use the contact form — we usually reply within a day.